Accessibility & Disclosure

Accessibility Plan Summary

This accessibility plan outlines the actions that Coca-Cola Canada Bottling Limited (Coke Canada) has put in place to improve opportunities for people with disabilities.

This plan was put into effect based on Coca-Cola Canada Bottling Limited’s commitment to accessibility, integration and equal opportunity, and to comply with the company’s obligations under the Accessibility for Ontarians with Disabilities Act (AODA). As legislation changes and develops, the company will review and, as necessary, amend this plan.

Commitment to Persons with Disabilities

Coke Canada is committed to treating all people in a way that allows them to maintain their dignity and independence.

We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA.

This multi-year accessibility plan focuses on the steps that Coke Canada is taking to comply with the Provincial accessibility laws. It was developed in accordance with the Integrated Accessibility Standards Regulations (IASR). It outlines Coke Canada’s strategy to prevent and remove barriers and address the current and future requirements of the AODA.

To meet and sustain a high level of compliance and high-quality accessibility standards, we will review and update policies, practices and procedures on regular basis.

In accordance with the requirements set out in the IASR, Coke Canada will:

  • Post this plan on Coke Canada’s internal website.
  • Provide all information related to the plan in alternative formats upon request.
  • Review and update the plan at least once every five years.

Accessible Emergency Information

We will provide employees with disabilities an individualized emergency response plan when necessary.


Coke Canada provides all employees with training on accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of our employees. Coke Canada will take the following steps to ensure that all employees are provided with the training needed to meet the Provincial accessibility laws:

  • Key members of Coke Canada’s HR Management team receive ongoing training as changes are made to accessibility laws and the company’s accessibility policies. Initial training of the HR team was completed in November 2013.
  • Continue to develop and implement the required training modules for all new hires to meet the Provincial accessibility laws. Implementation of the AODA training program began in December 2014. We have since updated our training material in 2022 and will be launching the updated training to all new hires in January 2023.
  • Retraining will be provided to Coke Canada employees on an ongoing basis if material changes are made to accessibility laws or the company’s accessibility policies.

Self-Service Kiosks

Coke Canada does not currently have self-service kiosks for public use as defined under IASR. If self-service kiosks are used in the future, Coke Canada will ensure that they meet the Provincial accessibility laws when designing, procuring or acquiring self- service kiosks.

Information and Communications

Coke Canada is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. Coke Canada reviewed all its website and related content to ensure, to the extent possible, they conform with the Web Content Accessibility Guidelines (WCAG 2.0, Level AA). Where we cannot comply with the requirements due to restrictions in our programming capabilities, information in an accessible format will be provided upon request.

Coke Canada ensures its feedback processes are accessible to people with disabilities upon request.


Coke Canada is committed to fair and accessible employment practices and will undertake a review of its policies, practices, procedures and make any required modifications to ensure compliance with AODA.

Coke Canada will notify the public and staff that, when requested, the Company will accommodate qualified people with disabilities during the recruitment and assessment processes when people are hired.

In 2013, 2014 and 2022, Coke Canada reviewed and updated its policies, practices and procedures and ensured IASR requirements are met when developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability.

Coke Canada will continue to prevent and remove potential accessibility barriers by maintaining and reviewing its employment-based programs (i.e. performance management, career development, etc.) on an ongoing basis to ensure the accessibility needs of employees with disabilities are considered.


For More Information

For more information on this accessibility plan, please contact:

Individuals can generally expect a response or preliminary response to their feedback within 10 – 15 business days of receipt by Coke Canada, if the nature of the feedback requires a response. In responding to feedback, Coke Canada will take such steps as are necessary to rectify any issues or concerns raised in a manner consistent with the Policy and our commitment to providing excellent and accessible customer service.

Depending on the circumstances, such steps may include requesting additional information from the individual providing the feedback, investigating specific complaints and/or providing documentation or communications in accessible formats. Coke Canada will advise the individual providing the feedback of the results of the feedback review process as appropriate in the circumstances.

Revision Effective: 01/01/2023

The policies on this site apply to all employees of Coca-Cola Canada Bottling Limited unless otherwise specified or as required by Federal, Provincial or Local law or Collective Bargaining Agreement.

Documents related to accessible customer service are available upon request. If you require this document in an accessible format or require communication support, please contact: